Vendor details
Good for the house. Good for the buyer. Good for society.
Since 1997 we have worked by sanpō yoshi: a transaction should be good for the house, good for the buyer, and good for the society both answer to. Your name travels on everything we produce, so the vendors, partners and suppliers on your order are chosen with care, and held to ten expectations.
- 01
The law first
Everyone we work with follows the laws that apply to their work, wherever that work is done. The law is where the bar begins, not where it ends, and where our standards ask for more, we all meet the higher bar.
- 02
Quality
Work meets specification and arrives when promised. Products are safe for their intended use, and we expect to hear in advance about a change of materials, process or facility.
- 03
People
At every touchpoint and in every engagement, a brand shows, from its inception to every aspect, from the humans and infrastructure it engages with, who it is. The quality of those people and their electrotechnical expertise is critical, and so is working safely and with respect. So we appreciate and work with the very best: people who take pride in their craft, communicate clearly and warmly in every message, dashboard and AI-assisted exchange, and treat everyone they work with as the professional they are. We require vendors who, of course, pay fairly and lawfully, hold exceptional standards of safety and scrutiny, and invest in their workers’ wellbeing, prosperity and growth, with no forced or child labor, harassment or discrimination, ever.
- 04
Integrity
Honest dealing. No bribes or kickbacks, and conflicts of interest disclosed.
- 05
Confidentiality
Client artwork, files, lists and tooling are used only for the job they were provided for, and are not shared or reused.
- 06
Sensitive information
Health, financial and personal information is handled with care, and under the agreements the work calls for.
- 07
Subcontracting
We know who is doing the work before another company joins one of our orders. Our manufacturing partners and vendors are paid promptly, in advance or on completion, well within the timelines Virginia’s prompt-payment laws set, and never made to wait on a client’s payment. Clients can see in their dashboard that their job’s subcontractor was paid, and who it was.
- 08
Conduct
Public conduct consistent with these values, and respect for the people a business works with and serves. We do not work with people or entities that incite, promote or fund violence or unlawful acts against others. If anyone crosses that line, we disengage immediately.
This one is not negotiable. - 09
Environment
Sensible use of materials, lawful disposal, and a better option suggested when one exists.
- 10
Communication
Straight answers, and prompt notice when something changes or goes wrong.
For your vendor file: the binding requirements are issued with the purchase order and the supply agreement, and released under a confidentiality agreement on request. Ask for them with the vendor pack below.
Read the full Vendor Standards →What is deliberately not on this page
Insurance certificates, payment terms, the W-9 and any master agreement are issued directly to your procurement team on request rather than published here — they belong in your vendor file, not on a public page. Ask on the call and they come the same day.
Send the vendor pack
Entity, registrations, W-9 and insurance in one email your accounting team can file. Your email is all that is needed.
Ask for the vendor pack and we will send it today.
(757) 390-0424Jenny Huang Goodman MPA MSc MHSA, Principal
Or jenny@huanggoodman.com